If a merchant is claiming they have not received batch report from Denovo, but it is turned on and they are still processing, we may need to re-sync the device with Denovo . To re-sync the device with Denovo follow these steps:
1. Utility
2. Merchant Portal
3. Upload Transactions
This should upload all the transactions from previous days, and re-sync the terminal to Denovo reporting for future batch reports.